ReQuest Manager Technical Support
Online and technical support is available to resource centers with a current support contact. Information regarding support contracts can be found with your ReQuest Manager welcome package or by contacting the Lutheran Resource Center directly. Product updates or technical support is also available on a per-issue basis.
See the RQM Support Downloads page for updates to RQM.
When contacting us for technical support via email, please provide your RQM System Information, which will be helpful in troubleshooting problems you are experiencing. This can be found under the Help menu / About RQM. Clicking on the “Email Support Info” button will copy information to your clipboard. You can then paste this information into an email to the Lutheran Resource Center.
RQM 2.0 Support Issues:
We are maintaining a list of some support issues we are aware of and have either fixed or issued workarounds for. You may find an answer to your issue in the list below:
Setup issues
RQM 2.0.1 setup on Windows 98 or ME fails (Path/File access error #75)
RQM 2.0 setup fails with limited user permissions on XP
General issues
RQM 2.0: Subject searches do not work as expected
RQM 2.0 Message: "Updated version NotFound on server"
RQM 2.0 Error: On_Click when creating new resource using a template
RQM 2.0 "Convert Database / Open Database" message encountered
RQM 2.0: Unable to leave Limited Access Mode
RQM 2.0: Cannot continue after barcode scanning a resource
RQMWeb issues
RQMWeb: Password not accepted or remote directory not found
WebASP Publish Website: "Unable to locate file specified in filelist.txt"
WebASP: Email requests from the website are not received